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FAQ

Q1. How do I order virtual item?

A:On the main page, choose your game from the game list on the left. Once you have select your product and check out, you will then be forwarding to the corresponding payment site to make the payment. Registration is required before you can purchase items on MMOGOLD4USA.

Q2. How can I receive my order?

A:Delivery method varies depending on the game. Occasionally, you may need to take additional step on your end. If you are not clear about the delivery process, you can find the information under the product description page of the product you plan to order. You can also ask our 24 hours live support regarding to delivery procedures

Q3. How long does delivery take normally?

A:Each game has its own standard turn around depending on current stock and market condition. Most orders are delivered between 30 minutes to 1 hour. Please contact live support after order placed to complete your delivery. If live support is not available, leave us a message and we will get back to you shortly.

Q4. What kind of payment do you accept please and how to pay by credit card directly?

A:We accept PayPal, Credit Card through PayPal, Moneybookers(Skrill), PaySafe Card, Bitcoin and many other local payment methods. For more information, see Payment Options

Q5. How can I be sure that my credit/debit card information is secure?

A:We value your trust in providing us your personal information. MMOGOLD4USA does not share, disclose or sell any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on MMOGOLD4USA' sites with other unaffiliated companies or organizations.

Q6. What methods of verification are available to me?

A:Most orders are automatically verified through phone verification and MaxMind fraud detection system. In some cases, we may ask you to submit additional information to complete a manual review.

Q7. What is a service fee?

A:Payment processor charges us processing fee for every transaction. Different payment processor has different fee. For example, Paypal charge us $0.3+3.9% per transaction. Before you check out, you will be able to see the processing fee for each payment processor. We do not charge you extra fee besides the payment processing fee required by the processors.

Q8. Is this legal?

A:We provide a service to the on-line community. We know our customers do not have the time or desire to accumulate the wealth needed to compete in today's games. Therefore, we sell our 'time' to you. In other words, our stance is that we are not actually selling an item but the time it takes for us to acquire that item. There is nothing illegal about that and there are no laws restricting this practice!